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Enhancing 911 Operations & Technology for Safer Streets

Published Jan 21, 2025
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Presentation 1

911’s Role in the Safe System Approach 911 plays an important role in all five elements of the Safe System Approach. As the first, critical step in the life-saving system of care on our nation’s roadways, 911 systems are integral to safer people, safer speeds, safer vehicles and post-crash care. Join us as we examine how 911 operations, geographic information systems (GIS), data and interoperability all contribute to roadway safety.

Speakers Include:

  • April Heinze, ENP, CMCP – VP, Chief of Operations, National Emergency Number Association (NENA)

  • Ty Wooten, ENP – Director of Government Affairs, International Academies of Emergency Dispatch (IAED)

  • Rick Birt – Director, D.C. Highway Safety Office, Governor’s Highway Safety Association (GHSA)

Presentation 2

Utilizing Waze Data in 911 Center Operations Learn how the North Central Texas Communications District (NCT911) incorporated Waze data into their 911 operations, improving emergency response times. Waze is a live map app providing user-provided traffic updates and safety alerts. Nearly 40 percent of the time, users of the app report crashes approximately five minutes faster than calls to 911. Hear about the benefits and challenges of implementing this technology as part of your 911 center’s operations.

Speakers Include:

  • Christy Williams – Director, North Central Texas 911