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New Resources for Optimal 911 Services & Adapting Workflows to Emerging Technologies

Published Jul 12, 2022

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View this webinar for an overview of how NHTSA’s commitment to supporting optimal 911 systems and the upcoming influx of resources can affect state and local 911 systems. Also, learn how ECCs are adapting to support emerging technology for improved response.

New Infrastructure Resources Can Support 911 System Improvement

The recently enacted Bipartisan Infrastructure Law, also known as the Investment in Infrastructure and Jobs Act, includes a significant increase in funding available to meet goals identified by the DOT and the National Highway Traffic Safety Administration (NHTSA).

Emerging Technology in the ECC: Adapting Workflows and Roles to Support Imagery and Multimedia

Emerging technology provides opportunities to better support telecommunicators, field responders and communities. Featuring incident examples, this session reveals how imagery in the ECC—picture/video messaging, livestream video and traffic cameras—can provide a more efficient and informed response. Also, lessons learned from technology adoption and how a new multimedia dispatcher role can supplement the traditional ECC workflow.

Speakers include:

  • Nanda Srinivasan, Associate Administrator for Research and Program Development, NHTSA, U.S. DOT

  • Kate Elkins, EMS/911 Specialist, NHTSA, U.S. DOT

  • Michelle Potts, Communications Manager, Chandler Police Department, Chandler, AZ